Going to sinking downNadiaGoing to sinking down2
Horrible off gassing of harmful VOCs and Ikea refuses to give us our money backKatherine H.We got this matress in exchange for the poor quality Haugesund which was advertised as firm but actually is soft with no support. We had to pay about 300 dollars more to purchase this matress which felt good in store. The moment we opened it it smelled of chemicals. We aired it out for 3 days and then slept on it. The chemical smell was so strong that we woke up with headaches and stuffy noses. I am pregnant and sleeping on a matress that is off gassing vocs is not safe for me or the baby. We have kept this matress in a well ventilated room for over a week with fans and windows open and it still is off gassing vocs and strong hortible chemical smells. The whole room smells of it. This matress was suposed to be for me and a new born baby but it is not safe. Ikea will only exchange it for store credit but we need a matress to sleep on and we do not trust the quality and safety of Ikea matresses any longer. Its not right to cause health problems with your products & offer no refund.1
Much Firmer Than AdvertisedDrew H.Went bed shopping in store with my mom who was recovering from a major back surgery and needed a new mattress. She picked this one and enjoyed it at first. Several months later she was waking up in pain because the mattress was just too firm. I personally have a firm mattress and I found this on the same firmness level as mine. I tried to exchange in store for a mattress that was softer but IKEA would not allow it since the mattress was used and it was outside of the 90 day policy. So now we are stuck with a mattress that is too firm and had to buy a new mattress that was better suited for her back from a different store. Wish IKEA could be more accommodating since we wanted to spend our money there but the manager said no. Needless to say, if you do not like your mattress firm, I would recommend something softer than this despite being advertised as medium-firm.2
Enough firmness to feel comfortKYUSUKEverything was great except smell.
When we packed it out, we could smell a kind of strange latex. The smell lasted for 2 months.5
**EDITED Review** IKEA Resolved My Issue!Barbara M.I wrote a review last month about how I was not satisfied with the Amsosen bed and felt stuck with it. IKEA reached out to me and wanted to hear my concerns. They asked me to provide more details. After reviewing the documents and details I shared with them, they kindly offered me the choice of an exchange or a refund. I chose the refund. They also offered to pick up the bed. The store rep gladly accepted the exchange with little explanation. Customer service had provided excellent notes about my refund request. My credit card was refunded quickly. I was pleasantly surprised at the level of service IKEA provided. For this reason, I am giving this review 5 stars, based on IKEA's concern to resolve my issue. I have purchased many items from IKEA and will continue to be a customer. Although this bed did not work for me, I am thankful to IKEA for their concern. I am well-pleased!5
Horrible! Too Hard for a Gel Foam MattressBarbara M.I first purchased the HAUGSVÄR medium/firm mattress. It was way too hard, so I exchanged it for the ÅMSOSEN, a gel memory foam mattress, expecting it to be better. Big mistake! The ÅMSOSEN is even harder! The memory foam does not cool, fails to relieve pressure or contour to my body or relax me, as it advertises. I'm 140 lbs, healthy, with no chronic pain of any type. Since my exchange, this mattress has been nothing but hard. I feel like I'm sleeping on a board, and awake with back pain! Plus, it still has some type of off-gassing smell, which I smell each time I change the linen. However, I am stuck with it since Ikea only allows one exchange. I have had it since May 2021, in pristine condition, and it's still as hard as the first day I purchased it. I really expected better and was hoping to get a good night's sleep. What an overall disappointment! Twice!1
Great valueJack E.I purchased this mattress after discovering that I needed a more firm mattress for back pain. I have had the best night’s sleep after purchasing this mattress, and for such a great price. It is supportive, but also contours to your body to feel the memory foam.5
Don"t purchase this mattressAmin N.I had always used medium-firm spring or hybrid mattresses in the past. About a month ago I purchased this gel memory foam mattress from the local IKEA. However, even from the first night, it was obvious this is not the right choice for me. For the first 30 min it feels fine but as the night goes on you start feeling you're sleeping on the hard floor which makes me toss and turn continually to avoid pain. When I wake up in the morning my lower back pain is the first thing I feel. Overall, I have been very uncomfortable and unhappy with this mattress and I will definitely exchange it.1
I couldn"t order a mattressSHARONI couldn't order a mattress online and had to come into the store where I couldn't just pick it up but had to wait in line first for a clerk in the showroom and then a ridiculously long line at the cashier and then had to wait outside for more than a half hour to have it brought out.4
